Home Security from Verisafe by Secure Pacific.

• Performance Guarantees
• Personalized Service from Monitoring Experts
• Flexible Communication Options
• Meets Stringent Police Response Requirements

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Frequently Asked Questions About Burglar Alarm Systems and Verisafe Home Security in Portland and Boise

How do I know which security system is right for me?
How much does your security system cost?
Are all monitoring centers the same?
Does the system run through the phones? Will it work with my cable phone system?
When the alarm goes off, who do you call? A contact number? The police?
Do I get charged every time my alarm goes off?
Will my animals or the weather set off my alarm?
Will I have a “Panic Button”?
Can I have different codes...i.e. One for the housekeeper, which only works from 8-5, one for the family which is 24-7, etc.?
Do I notify you when I am on vacation and what do you do if the alarm goes off when I am out of town?

How do I know which security system is right for me and my home?

There are many options in Boise and Portland for home security and burglar alarm systems.  What matters is finding the right home for your personal needs. You should carefully select the company you choose to secure your family and home.  Critical issues for consideration are:

How much does a burglar alarm system in Portland or Boise cost?

Again, many options exist for home burglar alarms.  Each Verisafe system is custom-designed to meet the specific needs of a family and home.  We will never compromise your security by quoting a fee or recommending a system without first evaluating your home and discussing your protection goals and priorities.  The traditional practice of one-size-fits-all security does not consider your lifestyle. Our consultants work with you to ensure your system gives you Peace of Mind.

Are all monitoring centers the same?

No, major differences exist between monitoring centers.  Many burglar alarms are monitored through national or international call centers that assign thousands of accounts to each single operator.  Verisafe security systems are monitored by Secure Pacific’s Operations Center, located here in the Pacific Northwest.  Our operators are specialists in Audio Verification and in providing personalized service to our customers.  We are proud to deliver one of the lowest “account to operator” ratios in the business, which provides you with more personal attention to your needs. Our operators truly are watching out for you, your family and your home.

Does the burglar alarm system run through the phones? Will it work with my cable phone system?

Yes, the security system does run through the phone lines.  Verisafe’s system has the flexibility to be designed to work on standard telephone lines, IP (Internet Protocol) or Cellular Communication.  Your security consultant will design the solution that best meets your needs based on your home's configuration.

When the alarm goes off, who do you call? A contact number? The police?

If the alarm is activated and no one is home, we listen and determine if an actual intrusion has occurred.  If a break in is verified, we call the police, then follow up with contact numbers you give us; if we determine the alarm was accidentally set off, we reset and notify the homeowner about the action taken.

Do I get charged by the Boise Police or Portland Police every time my burglar alarm system goes off?

Secure Pacific will not charge a fee for alarm activation, caused by Verisafe's equipment.  If the police are dispatched in response to a burglar alarm system activation and it proves to be a false alarm and the home owner is charged a fee. Secure Pacific will represent the home owner in getting the fine voided or we will reimburse the homeowner for that fee as a part of our Peace of Mind Guarantee.  Should a false alarm be caused by improper use of the system, while Secure Pacific does not pay the alarm fee, we will offer complementary training on the systems use. The Verisafe and Secure Pacific teams are 100% committed to eliminating false alarms.

Will my animals or the Northwest weather set off my alarm?

The motion sensors can be adjusted so household pets will not set off the alarm. Our home security system can be set to "home" and "away". If the homeowner is home and the system is turned on only the perimeter is activated so no movement in the home will set off the alarm. If the homeowner is away all perimeter and inside motion detectors are set. Unforeseen events (acts of God) may set off the alarm; however our unique system of verification will determine if the police or fire department needs to be dispatched or we will reset the system.

Will I have a “Panic Button”?

We offer several options for emergency communication and immediate response from authorities.  Your Verisafe Security Consultant will recommend the best one for your specific needs. All our emergency communication devices integrate with Verisafe's security systems and video surveillance systems.

Can I have different codes...i.e. One for the housekeeper, which only works from 8-5, one for the family which is 24-7, etc.?

You may have as many as 48 different user codes with five different authority levels. Verisafe is a great way to control access to your home with either a security code or a keyless entry system. This gives you control over who has access to your home and when they can enter. For example, we can program your system to give a housekeeper access between 10:00 a.m. and 3:00 p.m. on Tuesdays and Fridays, but no other times.

Do I notify you when I am on vacation and what do you do if the alarm goes off when I am out of town?

We appreciate knowing when you are going to be out of town so the contact list can be adjusted or special instructions regarding access to your home while you are away can be updated. Our experts in the Secure Pacific operations center can update your contact information 24/7. We are here to help you.